How can Mobility Equip Online Help?
Mobility Equip Online is a small family owned company, with 45 years of combined experience.
We strive to provide top quality branded mobility products at low prices online. Our aim is to provide you with the best value for your money. Our prices are clear and transparent and there are no hidden extras.
We take pride in our range of mobility products, our mobility knowledge and customer service approach.
We also provide great mobility product accessories like seat covers, control panel covers, walking stick or crutch holders, scooter covers and even scooter canopies for those rainy days.
VAT relief for disabled people. If you’re disabled or have a long-term illness, you will not be charged VAT on products designed or adapted for your own personal or domestic use. Also, you will not be charged VAT on: the installation and any extra work needed as part of this. repairs or maintenance.
All applicable V.A.T relief products will automatically give you the options to complete the correct form before you finish your purchase.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt, transaction ID or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at mobilityequiponline@gmail.com Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mobilityequiponline@gmail.com
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
All of our major products are available with a “Technician Delivery”. This means that your new mobility product will be delivered to your door and assembled or be assembled and checked prior to delivery. The technician will go through the operations of the mobility product and show you how to use it, store it and charge it. Our experienced staff will ensure that you are entirely comfortable with your mobility product before they leave, and all of the packaging will be disposed of for you. The cost for this service is £120.00 and it can be selected in the checkout when placing your order (This service is only available to South West)
If you are happy with your choice of mobility product and don’t feel that you need someone to go through it all with you, then opt for standard delivery. With this option, your mobility product will be delivered to your door by one of our couriers, included in the price. You will need to be able to unpack the product yourself and dispose of the packaging. Please remember there will be some self-assembly required, which may include installation of batteries on larger products. Majority of our power products arrive on a pallet, so you will have to dispose of pallet as well. Don’t forget, we are always available on the telephone to help with assembly advise if required.
We very much hope that you will love your new mobility product and get many years of pleasure and service from it. However, if for any reason you wish to return your product to us you can do so within fourteen days of receipt of delivery, as per the distance selling regulations. The product should be in “as new” condition and in its original packaging. To complete your return, we require a receipt, transaction ID or proof of purchase. There are certain situations where only partial refunds are granted (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error. The customer is responsible for the return carriage costs (unless the item is being returned due to a fault) Collection can be arranged if required, just contact us on 0845 094 3773.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit/debit card or original method of payment, within 10 working days.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
All of our new products are UK supplied and have at least a 1-year parts warranty and some of our larger items have even longer (please check with us for further details). Please note that call out and labour are not covered by the manufacturer warranty. This means that if you experience any technical problems, which cannot be solved by other methods, we will send an engineer to your home, to fix the problem, but there will be a call out charge of £50 + labour at £40 per hour as is standard within the industry.
You are not required to pass a test before using a mobility scooter, though if you have not driven before, or not driven for a while, we do spend time ensuring you know how to use the scooter in a safe way.
Any class 3 mobility scooter must be registered with the DVLA, filling in the V55/4 or V55/5 form which is available online.
Insurance is not a legal requirement, but many dealers would recommend you have it. You can ask your dealer about recommendations, find deals online or ask your insurance provider of other values.
As some mobility scooters can be taken on roads, there is a Highway Code based around this issue, provided by the British Healthcare Traders Association.
When engaged, freewheel levers allow your mobility device to be pushed. Your power chair is equipped with two manual freewheel levers, labeled either locked or unlocked.
Whenever you need or want someone to push your device for short distances, it can put into freewheel mode by having a person push the levers into the unlocked position:
Direct or prolonged exposure to water or dampness could cause your product to malfunction electronically and mechanically. Water can cause electrical components to corrode and the unit’s frame to rust. Your scooter or power chair should be examined periodically for signs of corrosion caused by water exposure, bodily fluid exposure, or incontinence. Damaged components should be replaced or treated immediately.
If your scooter or power chair comes in contact with water:
AGM and Gel-Cell batteries are designed for application in scooters and other mobility devices. These batteries are Federal Aviation Administration (FAA) approved (United States only), allowing safe transportation on aircraft, buses, and trains, as there is no danger of spillage or leakage. We suggest you contact the carrier’s ticket counter in advance to determine that carrier’s specific requirements.
Folding mobility scooters offer a convenient way to get around town, while also being easy to store and transport. A folding mobility scooter doesn’t need to be a huge expense. We have models available for as little as £1,800.
Contact Mobility Equip Online today and discover the difference expertise and great customer service can make to buying your mobility equipment. Our skilled team are happy to advise and help you find the perfect mobility item for your needs.
Contact us on 0845 094 3773 or contact us via email.
